FAQ

Frequently Asked Questions


Garage Door Sales, Installation, Service & Repair  Delaware and Eastern

Maryland’s #1 Overhead Door Company


  • Once I place my order how long will it take to get it?

    The lead time on our kits from the date of a fully signed contract & order to delivery is about four weeks. For current accurate lead times, please call or email us!

  • What comes with my kit?

    This kit comes with everything you'll need to build this structure. That means all your fasteners, framing, sheathing, etc!

  • Is tax included?

    If applicable, the tax for your state is calculated & included during your pricing process. If you have questions, our highly trained staff is just a call away.

  • Do I have to be there when my kit is arriving?

    No, you don't have to be. We do recommend someone being there or call ahead to coordinate with your sales representative so that we can make sure the materials are placed exactly where you need them.

  • What's your policy for damaged materials?

    At the time of shipment, all materials are checked to make sure everything is in solid condition. But we understand that things happen. That's why we have a policy that allows for you to contact us within two days to report any visible damage upon delivery & four days to call us for any damage that you uncover when unpacking your materials. So please do not wait to look at your materials, check everything ASAP upon receipt.

  • Why are my local suppliers more expensive?

    Simple, we buy in mass quantities & ship to more than 30 states. With this level of buying power we can sell products for less than most suppliers pay.

  • Do I need to help unload materials?

    Most of our kits will be delivered on a tractor-trailer with a "piggyback" off-road forklift and will be placed in your marked area. Depending on the kit, between 10 feet and 14 feet of height are required to deliver standard buildings. In the event you tell a driver to access your property and the truck becomes stuck, requiring towing, or damage, all towing or repair costs will be on you.


  • What if I have questions during construction?

    We are here to help! Call anytime during normal business hours for free tech support.

  • When should I expect my drawings?

    CAD drawings will usually arrive within 3-5 business days.

For Garage Doors and More, Trust Diamond State Overhead Doors


A quality garage door is essential for any home or business. A faulty or damaged garage door can leave both residential homes and commercial businesses vulnerable to intruders, weather, and other hazards.


At Diamond State Overhead Doors, we know that garage door problems can’t wait. We treat all service calls with urgency, offering same-day service so you can get a quick solution and have peace of mind. 


We service all garage door makes and models. If you’re ready for a new garage door, choose us for high-quality, customizable Hörmann Door Systems. With over 35 years in business, you can trust us as Delaware and Eastern Shore Maryland’s #1 garaged door repair and installation company.


Visualize Your New Garage Door


Find the perfect garage door with the help of our Door Visualizer! Choose from a variety of design, color, and size options to find the right fit for your property.

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